stbet9 Terms and Conditions

1 General Introduction

stbet9 (referred to as "we", "platform" or "website") is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the stbet9 website, mobile version and all related services.

When you register on stbet9, create an account or play any game, you are automatically considered to have accepted these Terms. If you do not agree with these Terms, please refrain from using our platform.

We reserve the right to amend or update these Terms at any time. Changes will take effect as soon as they are published on the website. We therefore recommend visiting this page regularly.

2 Eligibility and Registration

2.1 Age Requirement

To open an account and play on stbet9, you must be 21 years of age or older. Use of this platform by anyone under 21 is strictly prohibited. We reserve the right to verify age at any time and may request relevant documents.

2.2 One Account Only

Each person may operate only one account. If a person creates more than one account, all accounts will be cancelled and deposited funds may be forfeited.

2.3 Accurate Information

You must provide true, accurate and complete information at the time of registration. Providing false information will result in account closure and all deposits and withdrawals may be suspended.

2.4 Account Security

It is your responsibility to keep your account username and password confidential. If you notice any unauthorised access or suspicious activity on your account, please notify our support team immediately.

3 Deposit and Withdrawal Policy

3.1 Minimum Deposit

The minimum deposit amount on stbet9 for any payment method is ৳500. We currently support the following payment methods:

• bKash
• Nagad
• Rocket
• Bank transfer

3.2 Minimum Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 5 to 30 minutes to process.

3.3 Verification Process

We may verify your identity before processing a withdrawal. For this purpose, a National ID (NID), passport or other documents may be requested. If verification fails, the withdrawal may be suspended or cancelled.

3.4 Anti-Money Laundering Policy

stbet9 maintains a strict position against money laundering and terrorist financing. We reserve the right to notify the relevant authorities if suspicious transactions or unusual account activity are identified.

4 Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager 15 times the total bonus amount before the bonus becomes withdrawable.

4.3 Bonus Usage Rules

• Bonus funds cannot be withdrawn directly — they can only be used for gameplay.
• While one bonus is active, no other bonus will apply.
• The validity period of a bonus is 30 days from the date it is issued.
• If any dishonest method is used to earn a bonus, the bonus will be cancelled.

4.4 VIP Program

The stbet9 VIP program has four tiers, each offering weekly cashback:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Through regular play you will gradually advance to higher tiers. The platform reserves the right to change the VIP program terms at any time.

5 Gaming Rules

5.1 Fair Play Guarantee

stbet9 ensures fair play across all games. Our games use certified Random Number Generator (RNG) technology, which makes every outcome completely unbiased and unpredictable.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing using any software, bot or automated system
• Attempting to hack the game system or code
• Attempting to control outcomes through secret coordination with other players
• Attempting to earn bonuses using multiple accounts
• Exploiting any technical glitch on the platform

Involvement in any of the above prohibited activities will result in immediate account closure and all deposited funds and winnings will be forfeited.

5.3 Technical Issues

If a game remains incomplete due to internet disconnection or a technical fault, stbet9 will consider providing a full or partial refund. However, the final decision on this matter rests with us.

6 Sports Betting Rules

6.1 Bet Acceptance

A bet will only be considered valid when the system definitively accepts it and provides a betting confirmation number. If no confirmation is received due to a technical issue, that bet will not be considered valid.

6.2 Odds Changes

If odds change after a bet has been confirmed, the odds at the time of confirmation will apply.

6.3 Match Cancellation or Postponement

If a sporting event is cancelled or not completed within the scheduled time, the stake placed on that event will be refunded. However, separate rules may apply for live betting or special markets.

6.4 Maximum Winnings Limit

stbet9 reserves the right to set a maximum winnings amount for each market and event. These limits may change at any time.

7 Account Closure and Suspension

7.1 Closure at User Request

You may request to close your account at any time through our 24/7 live chat support. Any remaining balance will be withdrawable before account closure, provided all applicable terms are met.

7.2 Self-Exclusion

As part of responsible gaming, you may temporarily lock your account for a set period of time. This service is available free of charge.

7.3 Closure by the Platform

We may close or suspend an account without notice for any of the following reasons:

• Violation of these Terms
• Fraudulent or deceptive activity
• Providing a false identity or information
• Being under 21 years of age
• Participation in prohibited activities

8 Privacy and Data Protection

stbet9 gives the highest importance to the protection of your personal information. We use SSL encryption technology to keep all your information secure. Your personal information will not be sold or transferred to any third party.

For detailed information on how we collect, store and use your information, please read our Privacy Policy.

9 Limitation of Liability

stbet9 bears no responsibility for the following:

• Loss caused by internet disconnection or technical issues
• Failure or delays by third-party payment services
• Software or hardware issues on your device
• Unauthorised third-party access to your account (if caused by your own negligence)

Our total liability will always be limited to the total amount deposited in your account.

10 Dispute Resolution

10.1 Complaint Submission Process

If you have a dispute or complaint, please first contact us through our 24/7 live chat support or by email at [email protected]. We aim to carry out an initial review of all complaints within 72 hours.

10.2 Final Decision

In the event of a dispute, the decision of stbet9 management will be considered final. However, we always strive for a fair and impartial resolution.

11 Responsible Gaming

stbet9 gives the highest priority to responsible gaming. We ask all our members to keep the following in mind:

• Gaming is a form of entertainment — it is not a source of income.
• Play within your limits and set your own budget.
• Avoid placing more bets to try to recover money you have lost.
• Avoid betting under stress or on impulse.

To learn more about responsible gaming, please visit our Responsible Gaming page.

12 Intellectual Property

All content on the stbet9 website — logos, graphics, software, text and other materials — is the intellectual property of stbet9. Reproducing, distributing or using these materials without written permission is prohibited.

The names and logos of game providers featured on our platform (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) are the property of their respective owners.

13 General Provisions

13.1 Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue in full effect.

13.2 Entire Agreement

These Terms, the Privacy Policy and the Responsible Gaming Policy together form the entire agreement between you and stbet9. No prior oral or written agreement will supersede these Terms.

13.3 Contact

If you have any questions about these Terms, please contact us through our 24/7 live chat support or by email at [email protected].